Email us
We’re a small team in Illinois, USA, and we usually reply within one business day. It helps to include:
- The email address on your account
- The name of your book
- For a problem with a printed book, a photo of it
Already making a book?
Use Get help in the app, from the menu at the top. It tells us which book you mean, so we can help faster.
Quick answers
- Questions: how it works, ages, and timing
- Refunds and reprints: what happens if a book arrives damaged or misprinted
- Photo safety: what happens to your photos
- Privacy policy: what we keep, and how to delete it