Before you order, it’s free
You don’t pay anything until you’ve seen your book. Before you order, you can:
- Read every page of the story, change any word, and ask us to write it again
- See everyone drawn in the style you picked, and redraw them
- See the cover and the first spread, fully painted, and redraw the cover
If it isn’t right for you, simply don’t order. There’s nothing to refund.
Once you order, we start painting
As soon as you order, we start painting every page of your book. That work is for your family only, and the book can’t be sold to anyone else.
So orders can’t be canceled or refunded once you’ve paid. That includes a change of mind. It also includes the story or pictures you saw before you ordered.
What you can do instead: until you send it to print, you can redraw any page or the cover, and change any words. Redraws have generous limits for each book, and we’ll tell you if you’re getting close.
This applies to printed books, the illustrated PDF, and extra copies.
Nothing prints until you send it
When every page is painted, you give the whole book a final look. Nothing is printed until you press Send to print and tick the box to say you’ve looked through every page.
After that, the book is final. We print exactly the book you approved. We can’t remake a book for something that was in it when you sent it, like a typo, a name spelled the way you typed it, or a detail in a picture.
There’s no deadline to send it. Your book waits for you, and it’s still covered by this policy while it waits.
If something goes wrong with the printed book
If there’s a problem with your printed book, it’s on us. We print it again for free when it:
- Arrives damaged from shipping
- Is misprinted: it doesn’t match the book you approved. For example, pages are missing, out of order, or printed badly, or it’s someone else’s book.
- Gets lost on the way: it hasn’t arrived 10 business days after the delivery date in your tracking
A free reprint is how we fix it. If the new copy has the same problem, or we can’t print it again, we’ll refund that copy instead.
Please tell us within 7 days of delivery, with a photo of the problem. For a lost book, tell us within 30 days of the delivery date in your tracking.
What isn’t a misprint
A few small differences come with printing on paper:
- Colors on paper look a little different from a screen, often a touch softer or darker
- Edges can sit a little differently, because every book is trimmed and bound by machine
- Anything in the book you approved, such as the words, the pictures, and the dedication
Your shipping address
We ship to the address you give us at checkout, so please check it carefully. If it’s wrong or missing something, we can’t cover a book that gets lost or sent back.
If your tracking says delivered but you can’t find the book, check with your neighbors and the carrier first. Then write to us, and we’ll look into it with you.
When we refund in full
- We can’t finish your book. A problem on our side stops us from making the book you ordered, and we can’t fix it.
- You were charged twice for the same order.
Refunds go back to the card you paid with. Your bank may take 5 to 10 business days to show it.
How to reach us
Email support@bringwonder.com. A person reads every message. Please include:
- The email address on your account
- The name of your book
- For a printing problem, a photo of it
Something else gone wrong? Write to us anyway. We look at every case.